Frequently Asked Questions
Find answers to common questions about our commercial cleaning services, policies, and procedures.
How do scheduling and facility access work?
We provide flexible scheduling to minimize disruption to your operations, including after-hours and weekend services. Access is handled according to your security protocols. We can work with keycards, alarm codes, or traditional keys, all managed through a secure key-handling policy.
Do you provide your own cleaning supplies and equipment?
Yes, Peace and Purity Facility Services provides all necessary commercial-grade equipment and supplies. Our products are selected for effectiveness and safety, and we utilize hospital-grade disinfectants and eco-friendly options where appropriate to ensure a healthy environment for your staff and clients.
What if we need to change the scope of our service?
We understand business needs can change. We can easily adjust your service agreement to accommodate new requirements, whether it’s adding a one-time deep clean for an event, increasing service frequency, or modifying the cleaning checklist. Just contact your dedicated account manager to discuss the changes.
What are your cleaning protocols for medical facilities?
Our teams are trained in compliance with OSHA and CDC guidelines for healthcare environments. We use a color-coded microfiber system to prevent cross-contamination, focus on high-touch point disinfection, and handle waste according to proper protocols. We are also trained in HIPAA awareness to ensure patient privacy and discretion.
Do you offer emergency or unscheduled cleaning services?
Absolutely. We offer 24/7 emergency call-out services for existing clients to handle unexpected situations like spills, post-event cleanup, or any urgent cleaning need. Our rapid-response team is equipped to address your issue quickly and efficiently.
How is your pricing determined?
Our pricing is customized to your facility’s unique needs. We conduct a free, no-obligation site walkthrough to assess the square footage, floor types, facility usage, and specific cleaning requirements. This allows us to provide a detailed and accurate quote. We offer flexible contract terms to suit your budget and operational needs.
Are your cleaning staff background-checked?
Yes, for your security and peace of mind, every member of our team undergoes a comprehensive background check before being hired. Our staff are professional, uniformed, and trained to operate with discretion and integrity within your facility.
Is your company insured and bonded?
Yes, Peace and Purity Facility Services is fully licensed, bonded, and insured. We carry general liability, worker’s compensation, and umbrella policies. We are happy to provide a Certificate of Insurance (COI) upon request.